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Privacy Policy


This Privacy Policy outlines how we collect, use, manage and store your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (the Act), the Health Records Act 2001 (HRA), and relevant privacy legislation. We are committed to protecting your privacy and being transparent about how we handle your personal information.

Psychologist-Client Confidentiality

Psychologists are legally bound to maintain client confidentiality. This means that information you share with your psychologist is kept confidential, except in a few specific situations, such as:

  • Risk of harm: If there is a risk of harm to yourself or others, your psychologist may be required to disclose information to prevent such harm.

  • Court orders or subpoenas: We may be required to disclose information if compelled by a court order or subpoena.

  • Limitations of confidentiality: Your psychologist will discuss the limitations of confidentiality with you in detail during your initial consultation.

Collection and Storage of Information

We collect personal information necessary to provide you with psychological services, as permitted by the HRA. This information may include:

  • Contact information: Name, address, phone number, email address

  • Demographic information: Age, gender

  • Medical information: Reason for seeking services, medical history, treatment history

  • Payment information: Billing details

We use secure electronic systems to store all client records. These records are only accessible to authorized personnel. We are committed to keeping your information confidential and encrypted in accordance with the APPs.

Use of Transcribed Technology

We may use transcription technology to assist with efficiently managing inquiries during phone calls with our administrative staff. In accordance with APP 3.1.3(c), your phone calls with admin may be recorded for quality and training purposes only. This information remains confidential and will not be used for any other purpose.

Information Sharing

We will only share your personal information with third parties with your written consent, as required by APP 6.1. This includes situations where you are seeking services for an insurance claim or application.

Your Rights

You have the following rights under the APPs and the HRA:

  • Access your information (APP 10): You can request access to your client records at any time.

  • Correct your information (APP 12): You can request that we correct any inaccurate or incomplete information in your records.

  • Withdraw consent (APP 11.3): You can withdraw your consent to our collection and use of your information at any time. However, withdrawing consent may discontinue services.

Retention of Records

We are required to retain client records for a minimum of seven years, unless legal or organizational requirements specify otherwise, as outlined in APP 7.3. For records of clients under 18, we retain them until the client reaches 25 years old, in accordance with APP 7.2 and the HRA.

Telehealth Consultations

We offer telehealth consultations via secure video conferencing or phone platforms. While we use secure platforms to protect your privacy, there are still potential risks associated with telehealth, such as technical difficulties. You can ask your psychologist about these risks before your consultation.

Case Notes

Your psychologist will take notes during your sessions to document your progress and provide informed services. These notes are considered part of your client record and are only accessed by your psychologist or authorized personnel involved in your care, complying with APP 6.1.

Clinical Supervision

Psychologists may discuss client information with supervisors or during professional consultations. This information is typically de-identified to protect client confidentiality, as required by APP 6.1. However, with your written consent, identifiable information may be disclosed in accordance with APP 6.2.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at

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