COVID-19 Updates

Last updated on 28 October 2021


Sprout Psychology Melbourne is mostly still operating via telehealth. The health and safety of our clients and staff remains our top priority. We’re following strict safety measures and cleaning protocols to support the transition to face-to-face appointments. The policies and procedures below apply. 


All of our staff have received both doses of their vaccination for COVID-19.

In-line with the latest Victorian Government health advice, clients are required to be fully vaccinated against COVID-19, or provide evidence of a medical exemption to attend their appointments in person. You will need to provide your COVID-19 Digital Certificate or proof of medical exemption as per the current Victorian Government public health advice. 

If you would like to continue having your sessions via Telehealth (Zoom or over the phone), you can organize it with your psychologist.


We are disinfecting surfaces between consultations and using disinfectant spray as well as alcohol wipes. Clients can make use of the hand sanitizer in the clinic. Using a facial mask is still recommended at all times.  

If you or your psychologist are feeling unwell with cold, flu or respiratory concerns, it is important NOT to attend the clinic. Additionally if you have been to a COVID-19 hotspot location in the last 14 days or travelled overseas, you may NOT attend the clinic. Please call us to reschedule your appointment OR have your appointment either online or over the phone.

If you are required to self-isolate due to being diagnosed with COVID-19 you must inform us as soon as possible with information on when you have last been at our rooms so that we can also implement required self-isolation. 



The government has released medicare items specifically for COVID-19 that enable us to provide partially funded services delivered via phone or video link. An extra 10 sessions on top of the current 10 sessions offered is available to clients who are entitled to 20 sessions per year until 30 June 2022. You will receive the usual rebate for this service ($88.25) provided you have a valid mental health care plan. 

Read more about Telehealth:

Government Updates on COVID-19: